News & Articles
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27/11/2018: Sales LabΤο να καταλαβαίνουμε το πως ο πελάτης αποφασίζει είναι η μεγαλύτερη πρόκληση για το τμήμα πωλήσεων.
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22/10/2018: What CX is NOT about - 5 practices for CX success
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19/10/2018: Customer Service Guru Day - Join us!
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12/10/2018: The Right Approach to Customer Experience Management – Part 2
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8/10/2018: The Right Approach to Customer Experience Management – Part 1
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3/10/2018: Leadership Guru Day
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20/9/2018: The Power of Customer Feedback
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19/9/2018: The optimal corporate workplaceAs talent acquisition becomes more competitive, as talent management becomes more demanding, and as employee turnover becomes more expensive, providing a truly flexible and adaptable workplace can provide a competitive advantage.
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19/9/2018: Design Thinking Tools: a hype worth experiencingWhy do we nowadays need to design from scratch when technology has provided facilitators and managers high-end solutions and tools? Why is it so important to incorporate this hype, while it took us years to move to a digitalised meeting environment? And why should we trust a trend, when we have seen trends fading out quickly?
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25/5/2018: Shift the focus from abilities to valuesAll companies are founded incorporating a person's, or a small group's, values and beliefs.
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